Check your terminal SMS terms and conditions

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Heathrow handles over 469,000 air transport movements a year, carrying nearly 68 million passengers around the world.

Check your terminal SMS terms and conditions

In these terms and conditions of use:

“we/us/our” means [Heathrow Airport Limited (“HAL”) whose registered office is at The Compass Centre, Nelson Road, London Heathrow Airport, Hounslow, TW6 2GW (Company No. 01991017] and its subsidiary companies from time to time;

“Services” means the SMS question answering services operated by HAL on SMS on the short code 64222 which is accessible by UK mobile networks;

Use of the Services is subject to the following Terms and Conditions of Use. On using the Services on all occasions you will be deemed to have accepted these Terms and Conditions of Use. We may change these Terms and Conditions of Use at any time, by posting new Terms and Conditions of Use incorporating such changes. Please review these Terms ad Conditions of Use regularly to ensure that you are aware of any changes.

1. YOUR RESPONSIBILITIES

1.1 You acknowledge that you are responsible for use of the telephone which is registered in your name and accept all responsibility for any use of the Services from that telephone.

1.2 You agree not to copy, reproduce, transmit, extract, adapt or distribute materials from Services except for your own personal non-commercial use. All intellectual property rights in any material used by us in providing the Services are expressly reserved to us, our service providers or our licensors.

2. OUR SERVICES

2.3 We may at any time refuse to provide the Services if, in our sole opinion, the questions are defamatory, blasphemous, racist, harassing or otherwise illegal or if the answer may, in our sole opinion, facilitate or promote behaviour falling into any of these categories.

2.4 We may at our discretion refuse to answer questions where professional advice should be sought, including without limitation questions regarding medical, dental, veterinary, legal, tax, financial or accounting issues. Even if we do answer such questions, you are still advised to seek professional advice.

2.5 We will use our best efforts to provide the Services at all times in accordance with the ICSTIS Code of Practice 2006 or any successor code in force from time to time.

3. YOUR QUESTIONS

3.1 If you submit any question to the Services you agree to grant us a perpetual, unconditional, royalty-free, non-exclusive, transferable, sub-licensable license to use, reproduce, edit, translate, amend, adapt and distribute your question through the Services or otherwise. If we do this, we will not include any information that might reasonably be expected to disclose your identity. We reserve the right not to answer any question, and may monitor your questions at any time.

3.2 You agree not to use the Services to engage in any activity which is unlawful (including but not limited to asking questions which are defamatory on invasion of privacy, harassing, obscene, blasphemous or racist).

4. PAYMENT

4.1 You shall promptly pay all fees and other charges (including without limitation VAT) arising from your use of the Services in accordance with your arrangement with your telephone services provider. The fees payable to your telephone services provider will include the normal text rate fees charged by your telephone services provider.

4.2 We provide the Services without charge to you (other than the charges that you pay to your telephone services provider. We reserve the right to withdraw the Services at any time.

5. WARRANTIES AND LIABILITY

5.1 The Services are provided using third party information and we rely on the accuracy of third party sources. Accordingly, the results of the Services are provided for general information only.

5.2 Information provided will be based on scheduled arrival and departure times unless a subsequent update has been received from the airline. We do our best to ensure that information is accurate and up to date, but we are reliant on the airlines and other third parties advising us of any changes and we cannot guarantee that there have been any subsequent changes of which we have not been advised.

5.3 We will not be responsible for any loss or damage you may suffer as a result of using the Services. We make no warranties of any kind, expressed or implied about the Services. All warranties, terms, conditions and other terms implied by statute, custom or common law are, to the fullest extent permitted by law, hereby excluded. Except in the case of death or personal injury caused by our negligence, or fraud, we shall not be liable to you, in contract, tort or otherwise, for any loss or depletion of profits, business, revenue, goodwill or anticipated savings or for any indirect or consequential or economic loss whatsoever (including administrative costs and loss under current and future contracts) howsoever arising out of or in connection with the provision of the Service. In particular, we do not accept responsibility for (a) any loss of profits, loss of earnings, loss of anticipated savings, loss of goodwill or loss of revenue; (b) any loss or corruption of data; or (c) any indirect or consequential loss.

5.4 The Services rely on third party services being available to us and can be affected by factors outside our control such as (without limitation) faults in transmission networks. We accept no responsibility for any unavailability of the Services.

5.5 Your statutory rights are unaffected.

6. GENERAL

6.1 These Terms and Conditions of Use shall be interpreted, construed and enforced in all respects in accordance with English law and you and we each irrevocably agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute or claim arising out of or in connection with these Terms and Conditions of Use.

6.2 All notices given under these Terms and Conditions of Use shall be sufficiently served if in writing (including by service text or by email) to an address or phone number that has been used for communication between the parties.

6.3 If any provision of these Terms and Conditions of Use is unlawful, void or unenforceable then that provision shall be deemed deleted and its deletion shall not affect the validity and enforceability of the remaining provisions.

6.4 No failure by us to exercise any of our rights under these Terms and Conditions of Use shall operate as a waiver of our rights.

6.5 The contract formed on these Terms and Conditions of Use between you and us is for the sole benefit of you and us and is not intended to confer any benefit upon any third party whether under the Contract (Rights of Third Parties) Act 1999 or otherwise and no third party shall have any right to enforce it.

6.6 Your rights under these Terms and Conditions of Use are personal to you and us and you shall not assign or transfer them. We shall be able to assign, transfer or subcontract our rights under these conditions at will.